HOW DO I TRACK MY ORDER?
Once despatched you will receive a tracking number via email for your order! You’ll just need to pop this number into the link provided to track the progress of the parcel to you. It can take a few hours, sometimes 24-48 hours to show any kind of an update which is common for eParcels. Any concerns about your tracking not updating after three business days, just let us know!
IMPORTANT - Some of our items are sent from our manufacturer to save postage. You will be given a different tracking website to track your item. If you have any question please email us!
THE TRACKING DOESN’T SHOW ANY TRACKING EVENTS?
Until your parcel has been sorted and scanned into an Australia Post facility there won’t be any tracking events for you to check on. But don’t you worry girl, your tracking ID indicates that your parcel has been despatched from us and has started making it’s way to you! You’ll just need to give the tracking some time to update overnight or once it’s scanned as out for delivery!
WILL I BE CHARGED DUTIES AND TAXES?
For parcels heading out of Australia, you may be charged duties and taxes upon entry into your country.
HELP WITH A PROMO CODE OR GIFT CARD CODE
Promo code not applying? Just make sure it’s valid for all items in your order - if you’re having any trouble applying either of these just send through a screenshot of the page that displays so we can help!
WHEN WILL THIS ITEM BE BACK IN STOCK?
Send us an email with the name/image of the style you’re after so we can check for you
HOW DO I CONTACT CUSTOMER CARE?
To ensure that we answer you queries as quickly as possible, contact us via email email@example.com
HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?
Once you've placed you order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
CAN I MAKE CHANGES TO MY ORDER?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
CAN I CANCEL MY ORDER?
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
WHAT IS YOUR RETURNS POLICY?
We do not accept returns, refunds or exchanges based on change of mind, size, dislike or any other reasons. Please email us at firstname.lastname@example.org for any questions you may have about sizing, materials ect. Thank you :)